CONTACT
E-mail: chachazafrohair@gmail.com
Facebook/Instagram: ChachazAfro
DELIVERY
Delivery Timings
Standard Delivery Times: We use Canadian Post e-parcel and Chit chats agency which take approximately 2-8 days to deliver to canada(vancouver, Montreal, Quebec Quebec, and a little longer to USA areas. Please note : Canadian Post and Chit Chats does not operate on weekends. Canadian Post e-parcel and Chit chats agency provides the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit. Canadian Post e-parcel and Chit chats agency may experience delays in delivery times during peak shopping seasons. All deliveries are despatched from our warehouse in Surrey, provides tracking number.
DELIVERY FEES
• Standard Delivery: We charge a flat rate of $ 13.44 (without taxes) within Canada, 14.50
Once your order is dispatched you will receive an email with your tracking number. To track your order, simple enter this number into the Australia Post Tracking Website.
RETURNS
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at chachazafrohair@gmail.com and we will do our utmost to resolve any issue.
Chachaz does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by email.
After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.
As our warehouse is fully automated, we are unable to modify or add products once an order has been completed at checkout.
OUR NO LISTE
NO Petrolatum/Minerals oils, NO Sulphates(SLS/SLES), NO Synthetic Fragances, NO Animal Derivatives, NO aRTIFICIAL COLOURS, no hARSH dETERGENTS, NO Propylene Glycol, NO MEA/DEA/TEA, NO Phthalates, NO Triclosan, NO Parabens, NO Silicones, NO EDTA, NO GMO
WE SAY YES TO THE GOOD THINGS AND TO THE NATURE
TERMS OF SERVICE
Terms and Conditions: Issued by Chachaz
This Terms and Conditions document governs the use of Chachaz, Online Service including shopping and participation in promotions run by Chachaz, You can access the Terms and Conditions at any time from the bottom of any page of the site.
Please read our terms and conditions carefully, as making a purchase or becoming a member signifies acceptance of these terms.
Products displayed on the site shopping areas can be purchased using a secure online Visa and MasterCard transaction facility or alternatively via PayPal. Customers can be confident that all of their details are protected by the latest
security mechanisms and are used only for purposes of the transaction fulfilment.
For your own security and peace of mind, we cannot take orders via phone.
Chachaz does not hold onto cardholder information. For full information on our privacy and security measures, please visit Privacy and Security.
In order to complete a purchase you will be asked to register as a member of Chachaz or checkout as a guest. By registering as a member you will be able to purchase Chachaz products without re-entering your personal details.
By submitting an order, you agree to be bound by these terms and conditions.
All promotions, sales and codes will finish on the specified date as announced on the website.
Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.
The customer is responsible for the importation of products into their city or country and must obey the regulations concerning the customer requirements.
Amendments to orders can be made by contacting Chachaz via email and speaking with someone who will then receive permission to change the order. If an order has already been dispatched we will not be able to exchange the product.
Order must be paid for in full prior to delivery.
Orders can only be placed with Chachaz by a persons with capacity to contract who are over the age of 18.
First order discount. *Discount applicable for 14 days from date of sign up. Cannot be used in conjunction with any other offer. First purchase only.
PRIVACY POLICY
Chachaz (“we/us”) recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below. Please also visit our Terms and Conditions section. A link to these terms can be found at the bottom of our website.
Collecting information about you
Person Information that can be used to identify you as an individual. The type of information we collect from you depends on how you use our website.
Cookies
Cookies are used on this website to collect information on how you use the site. Most web browsers are set to accept cookies. When you visit our servers along with Google Analytics and other third party programs track and record information that your browser sends. This data may include: your IP address, pages viewed, product viewed, referring sites, time spent on site, product purchase information and other statistics relating to browsing behaviours.
This information does not identify an individual, and is only used for the purpose of aggregating and analysing information in order to improve our product offering and user experience, store what’s in your shopping basket and ensure our marketing is relevant.
If you do not wish to receive any cookies you may set your browser to refuse cookies. Please note; if you do not accept cookies, you may have difficulty using some site functions.
Subscription/newsletters
When you create an account with us, we may need the following information from you: name, how you found us and contact information such as phone number and email address.
We may contact you at the email or other address which you provide to us in order to:
Provide you with updated information about our website; or
Provide you with other information about our products and services which you may enjoy.
If you are receiving promotional information and do not wish to receive this information any longer, you may remove your name from our list either by clicking the unsubscribe button at the bottom of a promotional email or e-mailing us at chachazafrohair@gmail.com and asking to be removed from our mailing list. Please allow 10 business days for this request to be processed.
Contests and Promotions
On occasion we may have contests and promotions that, in the event you wish to participate, will require you to supply identifying information, such as your name and email address. We need this information to notify winners. In some cases, third parties will be involved in the contest or promotion and this information may be disclosed to them. If any such disclosure is made it will only be made in accordance with our Privacy Policy and any use by these third parties will be indicated within the terms of the contest or promotion.
Payment information
When you place an order with us online you will provide information such as your name, delivery address, and contact details. We use this information to identify and process your order. When a purchase is made through our website customer credit card details are collected at each order. This information is not stored by us in any format.
Secure online payment
There are a number of payment methods you can use when purchasing products from our website. Where you are directed to a third party website their privacy policy will govern the use of your information.
The payment process through our website is protected by industry standard encryption.
Disclosing information
We do not disclose personal information about you to advertisers. Instead, advertisers may give us advertisements and tell us the kind of audience they wish to reach. We then take the advertisement and displays it to users who are most likely to have an interest in the product or service.
In order to operate the website or deliver a service we may sometimes share your personal information with a service partner. We will not otherwise disclose your personal information to other companies without your explicit consent.
Access to information
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at chachazafrohai@gmail.comThis information will be made available to you within 10 business days.
Changing and deleting information we hold
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at chachazafrohair@gmail.com and we will amend this record. If you have an account with our you may also be able to update the relevant information through your account. If you wish to have your personal information deleted, please email us at chachazafrohair@gmail.com and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
Storage of your information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this
information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.
Password and login
If we provide you with a user name and password you are responsible for the security of your password and log-in information. You take responsibility to ensure the confidentiality of this information.
Links to external websites
Our website may have links to external websites. These linked sites are not under our control, and we are not responsible for
the conduct of companies linked to our website. Before disclosing your personal information on any other website, we
advise you to read the Privacy Policy and the Terms and Conditions of the website.
Changes to this policy
From time to time, our policies will be reviewed and may be revised. We reserve the right to change our Privacy Policy at
any time and notify you by posting an updated version of the policy on our website.
We are always very happy to answer any questions you may have regarding privacy or security, via our contact form on our
contact page or by email at chachazafrohair@gmail.com
By using our site, you consent to our privacy policy.
FREQUENTLY ASKED QUESTIONS (FAQ)
How long will my order take to arrive?
We use Canada Post and Chit Chats e-parcel, your order will be dispatched within 1-2 business days after order placement. During promotional periods, please allow 5-6 business days.
Canada Post and Chit Chats can takes approximately 2 to 8 days within Canada and USA. Please note Canada Post and
Chit Chats do not operate on weekends.
Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Canada Post. Orders may be delayed by up to 48 hours during these periods.
Delivery timeframes can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your consideration.
How much is postage?
At checkout you will find the price of your postage
Do you provide a tracking number?
Once your order is dispatched you will receive an email with your tracking number. To track your order, simple enter this number into the Canada Post and Chit Chats tracking website. This link is also in the email.
Do you ship internationally?
We have temporarily suspended all international shipping services through Chachaz website. We apologize for any inconvenience this may cause. We are exploring opportunities to expand our reach in the future. Stay tuned for updates on the development of new websites that may cater to international customers.
What happens if I entered the wrong delivery information?
Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
You will receive your tracking information once dispatched.
If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Canada Post or Chit Chats will
eventually return the package to us.
What happens if my package goes missing?
If your package has been ‘stuck in transit’ for longer than expected, please lodge a ‘missing package investigation’ with Canada Post or Chit Chats and provide us with the case number.
Every missing package will be assigned a unique case number by Canada Post or Chit Chats Post and can take up to 2-6weeks to locate. Once we have the case number, we can take action based on their findings.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $14.50 postage fee+ tax.
What if you are unable to send an item I have ordered?
In the rare instance that we are unable to supply an item on your order, rather than delay dispatch we will send all other items and
provide a refund for the value of the short supplied item. You will be notified of this via email and we will let you know the date that the item will be back in stock.
What is Chachaz’s return policy?
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at chachazafrohair@gmail.com and we will do our utmost to resolve any issue.
Chachaz does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise
this must be done within 24 hours of receiving your goods by email.
After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.
Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.
How do I know if my order has been successful?
You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.
I have been sent an incorrect item/there is something missing?
If there is an issue with your order (incomplete or incorrect), please
email the following information to chachazafrohair@gmail.com as
soon as possible, and will be guide you through the replacement
process.
– Your order number
– The item you ordered
– the incorrect item you received
Manufacture Dates
At Chachaz, we take great pride in upholding the highest quality standards. Through our production processes and clear label
information, every product is traceable, ensuring authenticity and confidence for our customers.
While our products do not have a best before date, they do carry a date of manufacture, formatted as Life shelf : 3 years
We recommend that, once opened, products be used within six months for optimal results. If the product remains unopened, it can be used within three years from the date of manufacture